Business partnership with CAN EAT Inc.

Aiming to solve social issues related to food allergies

~Towards a society and travel where everyone can enjoy food safely and securely~

Nippon Travel Agency Co., Ltd. is pleased to announce that it has signed a business partnership agreement with CAN EAT Inc., which develops and operates allergy management and hearing systems, to address issues such as food allergy response.

As the number of Japanese travelers exploring the country and foreign tourists visiting Japan continues to rise, there are more opportunities to enjoy food while traveling. This also highlights the increasing need to accommodate more diverse tastes, dietary restrictions, and food allergies. Our company has handled numerous inbound and domestic trips, including both individual and corporate experiences, as well as school and other educational excursions. Notably, we have seen a rise in the number of children and students with food allergies compared to previous years.

For accommodation and restaurant businesses that offer food and drink, managing food allergies has become an important issue and a significant challenge. This involves responding to changes in specific ingredients and items as required by the Food Labeling Act, staying informed about food labeling regulations, and ensuring effective communication with customers regarding their dietary needs.

In addition, food allergies among children and students are increasing not only on educational trips but also in school lunches, so schools need to collect, communicate, and confirm information about what children and students can and cannot eat, as well as conduct thorough interviews with the parents of the children and students.

This year marks the 120th anniversary of our company. We strive to be a "solutions corporate group for customers and the local community" by tackling the challenges faced by our customers, stakeholders (including accommodation and food and beverage facilities), local governments, and educational institutions at our locations nationwide. We believe it is our responsibility to create an environment where all travelers can enjoy their journeys without worry.

Through this partnership with CAN EAT, which which offers innovative support for food allergy responses, we will promote the introduction of the "Allergy Management Service"*1 and "Allergy Hearing System"*2, which will facilitate and improve the accuracy of allergy management and communication work for people involved in allergy response at food and beverage establishments during travel and in school lunches, such as staff at accommodation and dining facilities, school teachers, and nutritionists, thereby creating an environment in which everyone can enjoy meals while traveling and daily school lunches.

The Food Service Allergy Association, which was founded together with CAN EAT as a founding promoter, aims to respond safely and securely to diversifying food preferences, create an environment in which everyone can enjoy safe and delicious eating out and ready-made meals, and contribute to the development of the entire industry by capturing various demands.

[Promote Content]

1. 1. Exploring the Digital Transformation of school lunches
2. 2. Promoting the expansion of facilities that introduce the "Allergy Management Service" and "Allergy Hearing System" developed and operated by CAN EAT
3. 3. Introducing and implementing "allergy management services" and "allergy hearing systems" during educational trips
4. 4. Participation in the General Incorporated Association of Restaurant Allergy Responses

[Future prospects]

Nippon Travel will work with CAN EAT to explore initiatives to provide an environment where individual with dietary restriction―including not only food allergies but also vegetarians, vegans, and people with religious reasons―can enjoy traveling without stress. The company also aims to develop infrastructure that will showcase Japanese food culture to a wider audience in a universal way. Nippon Travel will also make the most of the experience and know-how it has cultivated to date to support all stakeholders involved in accommodating dietary restrictions in carrying out accurate operations without burden, contributing to the high standards of hospitality for which Japan is renowned.
In addition, through the activities of the Restaurant Allergy Association, we aim to share and disseminate information and know-how to restaurant and take-out businesses and accommodation providers, thereby raising the allergy response capabilities of the entire travel industry.

*1 : A web service that directly captures the allergy information of the target person via QR code, helping to streamline allergy response and prevent accidents.

*2 : A service that allow users to take a photo of the ingredients list of processed products with their smartphone, register it in the app, and have it automatically checked by CAN EAT's unique system.